Fortress 5 Consulting ("we", "us", "our") provides business automation, integration, and consulting services. This Privacy Policy explains how we collect, use, share, and protect information, including information used for our SMS/text messaging programs (A2P).
1. Information We Collect
Contact information: name, email address, phone number, company name.
Usage data: pages visited, form submissions, IP address, device and browser information.
Communications: text messages (SMS) content you send to us and system-generated message logs for support and compliance.
Other: any information you provide when you contact us or sign up for services.
2. How We Use Your Information
We use personal information to:
Provide and improve our services and respond to inquiries.
Send administrative messages about your account or purchases.
Operate SMS communications (A2P) such as appointment reminders, service updates, notifications, and marketing where you have consented.
Comply with legal obligations, protect our rights, and detect/prevent fraud.
3. SMS / Text Messaging (A2P) Program
Fortress 5 Consulting may send SMS/text messages to phone numbers you provide. The following terms apply to our messaging program:
Consent: By providing your phone number and opting into our messages, you consent to receive recurring automated messages from Fortress 5 Consulting. You acknowledge that consent is not a condition of purchase unless expressly stated.
Message frequency: Frequency varies based on the types of messages you opt into (e.g., reminders, promotions, account alerts).
Message & data rates: Carrier message and data rates may apply. You are responsible for any fees charged by your mobile carrier.
How to opt-out: Reply STOP to any message to unsubscribe from marketing messages. For help, reply HELP or contact us using the details below. Opting out of marketing messages will not necessarily unsubscribe you from service or transactional messages required to provide a service you requested.
Third-party providers: We may use third-party SMS providers (e.g., Twilio, Vonage) to deliver messages. These providers process limited information for delivery and compliance and are bound by contract to safeguard your data.
4. Sharing and Disclosure
We may share personal information with:
Service providers and partners who perform services on our behalf (e.g., hosting, messaging providers, analytics).
To comply with legal obligations, respond to legal requests, or protect rights and safety.
In connection with a merger, sale, or other business transaction (with notice and safeguards where required by law).
5. Security
We take reasonable administrative, technical, and physical measures to protect personal information from loss, misuse, and unauthorized access. However, no system is completely secure; we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Message logs for SMS may be retained for compliance and support purposes in accordance with industry best practices.
7. Your Rights
Depending on your location, you may have rights such as accessing, correcting, deleting, or porting your personal information. To exercise these rights, contact us at the details below. We may ask to verify your identity before processing requests.
8. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy. We will post the revised policy with an updated effective date. For material changes, we will provide additional notice where required.
10. Contact Us
If you have questions or want to exercise your privacy rights, contact:
Fortress 5 Consulting
Email: adam@fortress5consulting.com
Phone: 404-394-8558
Address: 252 Blair Place NW, Marietta, GA 30064